Background
A large district general hospital experienced a rise in aggressive behaviour towards frontline staff, particularly within the Emergency Department.
Security officers were responding professionally, but clinical staff reported feeling uncertain about escalation procedures, personal safety and incident reporting.
Challenges
DTC Approach
We completed:
Recommendations
Outcome
The organisation gained:
Background
A university wanted reassurance that its existing arrangements remained appropriate following changes in legislation and increased public concern regarding security.
Challenges
Assessment Included
Recommendations
Benefits
Background
A busy retail destination wanted to improve consistency across its security operation while maintaining a welcoming environment.
Areas Reviewed
Recommendations
Results
Objective
Review emergency arrangements and improve staff confidence.
Activities
Outcome
The school developed:
Challenge
Review security arrangements for a public-facing building while maintaining accessibility.
Review Included
Outcome
Recommendations balanced security with customer service while supporting operational efficiency.
Objectives:
Recommendations included enhanced visitor procedures, improved key control and regular exercising.
Focus Areas
Outcome
Improved emergency documentation and practical exercising programme.
Training included:
Result
Greater staff confidence and improved reporting.
Review included:
Result
Business continuity plan with clear recovery priorities.
Support included:
Outcome
Improved coordination and communication.
Recommendations:
Support included:
Audit reviewed:
Outcome
Quality improvement action plan.
Focus
Review included:
Support included:
Objectives
Reduce aggression towards staff through training, reporting improvements and management support.
Programme included:
Areas reviewed
Support over twelve months included:
Result
A structured programme of continual improvement that strengthened governance, increased organisational resilience and embedded security considerations into routine management processes.
Although every organisation is different, the principles remain the same.
Our consultancy is built around:
We work collaboratively with clients to develop solutions that are proportionate, achievable and aligned with their operational objectives.
Although every organisation is different, the principles remain the same.
Our consultancy is built around:
We work collaboratively with clients to develop solutions that are proportionate, achievable and aligned with their operational objectives.
We understand that selecting training or consultancy services often raises questions. Our Knowledge Base has been developed to provide clear, practical answers based on current legislation, recognised guidance and operational experience.
If you cannot find the information you need, please contact us and we will be pleased to help.
Droylsden Training & Compliance Ltd provides professional training, consultancy and advisory services across security, safety, emergency planning and organisational resilience. We support organisations through accredited qualifications, bespoke training, risk assessments, audits, emergency planning, protective security consultancy and long-term improvement programmes.
We support organisations across both the public and private sectors, including:
We deliver training across the United Kingdom. Courses can be held at your premises, at approved training venues or at a suitable third-party location.
Where appropriate, we can provide online workshops, awareness sessions and consultancy meetings. Practical qualifications requiring assessment are delivered in accordance with awarding organisation requirements.
Yes. Where applicable, our accredited qualifications are delivered through recognised awarding organisations and meet the relevant regulatory requirements.
Yes. Closed-company courses allow us to tailor examples, scenarios and discussions to reflect your operating environment while maintaining the integrity of the qualification.
This depends on the course, venue and assessment requirements. We will advise on the optimum group size to ensure a positive learning experience.
Yes. We regularly design bespoke programmes to meet specific organisational requirements, combining operational experience with current guidance and legislation.
A review normally begins with discussions to understand your organisation, followed by a review of documentation, a site assessment, observations of existing arrangements and discussions with key personnel. The findings are then presented in a structured report with practical recommendations.
Yes. Our recommendations are based on the size, nature and level of risk associated with your organisation. We focus on practical improvements rather than unnecessary expenditure.
Yes. Existing policies, procedures and plans can be reviewed to identify strengths, areas for improvement and opportunities to simplify or update documentation.
Yes. We can continue to support organisations through implementation, staff training, exercising and ongoing reviews.
The Act introduces legal responsibilities for certain premises and events to consider the risk of terrorism and implement proportionate protective measures to reduce the risk to the public.
The legislation applies to qualifying premises and events as defined within the Act. Even where organisations fall outside the scope of the legislation, many choose to adopt good practice to strengthen resilience and public confidence.
We offer awareness training, management workshops, preparedness reviews, risk assessments, emergency planning, exercises and implementation support.
Preparedness should be reviewed regularly and whenever there are significant changes to the premises, activities, occupancy or threat environment.
At least annually, and sooner if there are changes to the building, operations, staffing, occupancy, security measures or following a significant incident.
Yes. Clear, accessible procedures help ensure that staff understand their responsibilities during an emergency. Procedures should also be tested through exercises and reviewed periodically.
A risk assessment identifies threats, vulnerabilities and the level of risk, while an audit reviews how effectively existing arrangements are operating and whether they comply with organisational standards or recognised good practice.
Yes. Exercises allow organisations to test procedures, identify weaknesses and improve staff confidence before a real incident occurs.
Regular refresher training helps maintain competence and confidence. Organisations should ensure first aid arrangements remain appropriate to the level of workplace risk.
Yes. On-site delivery is often the most convenient option and allows scenarios to be tailored to the working environment.
Yes. We provide consultancy and training covering violence reduction, conflict management, emergency planning, security reviews, Martyn’s Law preparedness and staff development.
Yes. We recognise the specific challenges associated with mental health environments and tailor our support accordingly.
Yes. We can review existing arrangements, develop procedures, deliver staff training and facilitate exercises to improve preparedness.
Yes. We support higher education institutions through consultancy, training and reviews covering campus security, events, emergency planning and organisational resilience.
Yes. We provide consultancy, conflict management training, reporting improvements and violence reduction strategies tailored to retail environments.
Yes. Reviews can include patrol strategies, CCTV, emergency planning, contractor management, incident reporting and customer safety.
Yes. Organisations can choose a retained service that provides ongoing advice, regular reviews, legislative updates and priority support.
Yes. Good security and emergency planning are important regardless of organisational size. Our recommendations are proportionate to the level of risk.
We review training materials, monitor changes in legislation and guidance, evaluate delegate feedback and encourage continual professional development across our team.
Yes. Our consultancy is informed by practical operational experience combined with recognised qualifications and ongoing professional development.
If your question is not answered here, we encourage you to contact us directly.
Every organisation is different, and we are always happy to discuss your specific circumstances without obligation.
